Category External Operations

Systems

Systems are only as good as the people that use them. But systems are how things scale and grow and create new opportunity. Something I think about every time I get in a car and drive is how transportation systems work in our society. Street lights, stop signs, lane lines, off ramps – all these […]

How to Sell Out

Its not easy, but it is a simple formula. No, I don’t mean give up your morals or sell your soul to the devil. I’m talking about how to sell all the seats at your games or events….how to get the place full of people who are pumped and excited to have a great experience. […]

Fan Experience: Food

Sell out the game by offering great food that people actually want to eat.

Product Placement in Sports

Today my wife and I went to one of the local shopping malls to pick up a few items and on our way out, took notice of all the busy lines at the several quick-service restaurants around. (QSR’s as we call them in the biz.) Well, they were all busy but one – the Burger […]

On Working in Sports

One of the things you’ve got to be careful of when working in sports is the fact that your perspective might be too close to what it is that you’re doing. This is the case for people in many professions and applies to sports as well. When you work in sports, it’s easy to get […]

Money, Trust, Referral

Customers pay in three ways: Money, Trust, Referral That’s it. That’s how they pay. Here’s a bit more of an explanation. Money Sure – this is an easy one. Sales. Customers give you money for what it is that you give or do for them. Whether it be service, products, or experience, when a customer […]

On Live Sports and Media Training

There isn’t any other form of programming that provides as much live entertainment as sport. Sports programming makes up more opportunity for a live audience than any other type of program and has better ratings than any other type of programming occurring on a regular basis. And this is especially true during post-season types of […]

Peak on Peak

How do you organize your event marketing? How do you choose the dates for your theme nights? If resources are low and budgets are tight, how can you make the best of what you have? I don’t have a complete, perfect answer, but the principle of peak on peak could offer some help. Peak on […]

Give People What They Want

Give people what they want. That’s what good customer service is right? Well, yes and no. We’re all human, we all have emotions and we know that sometimes things can get a little out of control, both on the side of the customer as well as the side of the business. This post is not […]

Fan Experience: Food

Hey there readers! First of all, I apologize for not posting the last few months. I’ve been busy, both at work as well as personally, but also working on this blog! As you can probably tell by now, I’ve got a new URL, BillsSportsBusinessBlog.com, which fits more with where I want to this thing to […]