Monthly Archives: October 2012

Delivering Great Customer Service – A Story

Customer service is a huge part of what I do on a daily basis. Here I’d like to share an anecdote about my first major customer service breakthrough. The story begins with the first home football game of the season last year.┬áIt is not uncommon for students to have a good time at football tailgate […]

Becoming More of That Which You Already Are

One of my theology of professors in college used to talk about this all the time…becoming more of that which you already are. This quote has never left me and is something I think about daily. How, today, am I becoming more of that which I already am? Who am I? What do I stand […]

Post-Season Baseball

This is my favorite time of the year for watching baseball. After a long summer at the ballpark, football was a welcome distraction in August and September. Now that the initial excitement of the football season starting up has worn off a little bit, the anticipation of baseball playoffs is among us. The weather is […]

What do you LOVE about sports?

Have you ever asked yourself that question? Have you debated the value of sport in society with your friends? By this I mean more than how your favorite player is doing or how your fantasy team is stacking up. Think about it…seriously. I’ll wait. As sports executives and professionals, we see a very different side […]