Category Customer Service

Fan Experience: Food

Sell out the game by offering great food that people actually want to eat.

Thank Them for Complaining

The next time your customers complain, thank them. If they take the time out of their day to complain about something, they care about what it is that you’re doing – they want you to be better. Of course, they also probably want something else – if you can, give it to them but also […]

Own Your Mistakes

Admit it – we all make mistakes. No one is perfect and every now and then we mess up. Hopefully your mistakes aren’t life threatening and hopefully you work diligently to minimize your mistakes and eliminate them as much as possible. When you do trip up, do you own your mistakes? Do you take responsibility […]

Sport Customer service – Dealing with Difficulty

I deal with difficulty daily. I solve problems and make things happen, but it often isn’t easy. That’s pretty much what customer service is – dealing with difficulty and problem solving. The thing that makes customer service so difficult, including sport customer service, are the emotions that are involved. You and I both have different […]

Perspective in Sport Sales and Marketing

Perspective is everything. It is important for how we view all areas of life and how we interact with the world on a daily basis. It forms how we view other people and how we view organizations as well. It affects every aspect of our life and how we see the things before us. You […]

Customer Service Goes Beyond the Name Tag

Customer service can sometimes be a touchy subject. Everyone wants to provide a high level of service to the people they call their customers. Everyone wants theirs fans to have a great time and get what they want, but often times just below the surface there’s more to it than that. Many organizations say they […]