Category Customer Service
Fan Experience: Food
Sell out the game by offering great food that people actually want to eat.
Thank Them for Complaining
The next time your customers complain, thank them. If they take the time out of their day to complain about something, they care about what it is that you’re doing – they want you to be better. Of course, they also probably want something else – if you can, give it to them but also […]
Own Your Mistakes
Admit it – we all make mistakes. No one is perfect and every now and then we mess up. Hopefully your mistakes aren’t life threatening and hopefully you work diligently to minimize your mistakes and eliminate them as much as possible. When you do trip up, do you own your mistakes? Do you take responsibility […]
Sport Customer Service
Today I got to thinking about sport customer service and what that means – read on and let me know what you think in the comments below. When it comes to customer service, there are two main groups who handle most of that responsibility – your ticket office and advancement/donor staff (including sales/account executives and […]
Perspective in Sport Sales and Marketing
Perspective is everything. It is important for how we view all areas of life and how we interact with the world on a daily basis. It forms how we view other people and how we view organizations as well. It affects every aspect of our life and how we see the things before us. You […]
Customer Service Goes Beyond the Name Tag
Customer service can sometimes be a touchy subject. Everyone wants to provide a high level of service to the people they call their customers. Everyone wants theirs fans to have a great time and get what they want, but often times just below the surface there’s more to it than that. Many organizations say they […]
Guest Post – Customer Service is at the Heart of Business
Today I had my very first guest post go live! You can find the guest post entitled “Customer Service is at the Heart of Business” here: http://www.nakedblogging.com/customer-service-is-at-the-heart-of-business/ The guest post is hosted on Laura Summer’s http://www.nakedblogging.com. Don’t worry, it’s got nothing to do with innuendo but rather looking good online. Laura helps bloggers and business […]
The Golden Rule
You know what the Golden Rule is, right? Treat others as you would want to be treated. What a fantastic way to live! Everyone deserves respect, so you why not treat others with respect in order to gain that yourself? The same goes with every other value a person can come up with and this […]
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