Category Internal Operations

Mission, Vision, Goals, Values

I am someone who is very connected to mission and purpose, goals and objectives. The day-to-day procedures are important, but ought not to be without a compass guided by vision, lived by values and driven toward purpose and mission. Even if those end goals are lofty and years ahead of where you are now, I […]

Effective Onboarding of New Employees

Think back to your first day at the job you currently have…and the first day of the job you had before that…what was it like when you started? Who was the first person to greet you and say hello? Were you required to spend some time with HR or did you dive right into the […]

How to Use Data Analytics

Data analytics seems to be getting a great deal of press lately. The emergence of “tech” as a social norm, the evolution of the internet and the attention of the big four social networking giants (Google, Facebook, Twitter, LinkedIn…although I’ve seen some good arguments about who that last one should be) has brought data and […]

The World Cup at Work = Lost Productivity or Employee Camaraderie?

The World Cup is on this week and for those of us who work “typical” hours, most of these matches fall during the work day. So what is your company policy for employees watching sports (World Cup) at work? I mean…we DO work in sports, so shouldn’t this be somehow considered “part of the job”? […]

Alumni Marketing

Both professional and university athletics teams can benefit greatly from marketing to their former athletes. To do so, create a culture of service and gratitude by nurturing your athletes from the start of their recruitment all the way through their graduation or retirement. In professional athletics, this may be more difficult, but the challenge can […]

The Not-So-Secret Shopper

What is it like to be a fan? Do you know? When is the last time you just went to a game to have a good time and didn’t have to work? What is the fan experience like for fans or your team or organization? If you really want to get an idea of what […]

Mission, Vision, Values, Goals

I believe that mission, vision, values and goals are critical to the success of an organization. The day-to-day procedures are important, but ought not to be without a compass of direction and end goals. Even if those end goals are lofty and years ahead of where you are now, your organization will be feel lost […]