Category Internal Operations

Systems

Systems are only as good as the people that use them. But systems are how things scale and grow and create new opportunity. Something I think about every time I get in a car and drive is how transportation systems work in our society. Street lights, stop signs, lane lines, off ramps – all these […]

Mission, Vision, Goals, Values

I am someone who is very connected to mission and purpose, goals and objectives. The day-to-day procedures are important, but ought not to be without a compass guided by vision, lived by values and driven toward purpose and mission. Even if those end goals are lofty and years ahead of where you are now, I […]

Effective Onboarding of New Employees

Think back to your first day at the job you currently have…and the first day of the job you had before that…what was it like when you started? Who was the first person to greet you and say hello? Were you required to spend some time with HR or did you dive right into the […]

How to Use Data Analytics

Data analytics seems to be getting a great deal of press lately. The emergence of “tech” as a social norm, the evolution of the internet and the attention of the big four social networking giants (Google, Facebook, Twitter, LinkedIn…although I’ve seen some good arguments about who that last one should be) has brought data and […]

The World Cup at Work = Lost Productivity or Employee Camaraderie?

The World Cup is on this week and for those of us who work “typical” hours, most of these matches fall during the work day. So what is your company policy for employees watching sports (World Cup) at work? I mean…we DO work in sports, so shouldn’t this be somehow considered “part of the job”? […]

Alumni Marketing

Both professional and university athletics teams can benefit greatly from marketing to their former athletes. To do so, create a culture of service and gratitude by nurturing your athletes from the start of their recruitment all the way through their graduation or retirement. In professional athletics, this may be more difficult, but the challenge can […]

The Not-So-Secret Shopper

What is it like to be a fan? Do you know? When is the last time you just went to a game to have a good time and didn’t have to work? What is the fan experience like for fans or your team or organization? If you really want to get an idea of what […]

Mission, Vision, Values, Goals

I believe that mission, vision, values and goals are critical to the success of an organization. The day-to-day procedures are important, but ought not to be without a compass of direction and end goals. Even if those end goals are lofty and years ahead of where you are now, your organization will be feel lost […]

Job Descriptions

Have you ever thought about what your job description really says? Does it accurately reflect the work that you do and the value you provide? Certainly it takes some time to get acclimated to a new job and after a few months you are probably set in what your role is and how you make […]

Athletics Equipment Manager Part 4 of 4

If this is your first time reading this blog, you might want to check out part 1, part 2 and part 3. This post will pick up where part 3 left off. I started my professional experience at the University of Notre Dame in July 2007 under the title of Assistant Equipment Manager. In that […]