Tag Archives: daily basis

The Concept of the Drip

I’ve been writing this blog on a daily basis since about the beginning of October on topics relating to sports business and hope you have found what I have written useful. Although I was writing fairly long posts at the beginning of last month, I must admit that it has become quite difficult to come […]

Customer Service Goes Beyond the Name Tag

Customer service can sometimes be a touchy subject. Everyone wants to provide a high level of service to the people they call their customers. Everyone wants theirs fans to have a great time and get what they want, but often times just below the surface there’s more to it than that. Many organizations say they […]

Job Descriptions

Have you ever thought about what your job description really says? Does it accurately reflect the work that you do and the value you provide? Certainly it takes some time to get acclimated to a new job and after a few months you are probably set in what your role is and how you make […]

Athletics Equipment Manager Part 2

The previous post, Athletics Equipment Manager Part 1, didn’t actually talk much about athletics or sports equipment nor equipment services. It did give a pretty basic outline of what did eventually lead me into athletics as a career, primarily as an athletics equipment manager at first. My time as a student manager of athletics intrigued […]

Looking into the Fog

So as I was on my way to work this morning it was very foggy near my home. Now if you’ve ever driven in fog, especially at night or just before dawn, you know how difficult it can be to see what’s ahead of you. You also know that turning on your high beams is […]

Sports Media Content

Creating great content is all the rage now for anyone involved in social media trying to connect more people with their product and brand. So what does this mean and how did we get here? Great media content is not a new concept. Let’s use TV as an example since it has been around longer […]

Happy New Year

Happy new year to you and yours! Do you have any new year traditions? Do you make resolutions? Or proclamations about the new year and how this one will be different or better? We like to think that the changing of the calendar gives us all a new opportunity to be better, get fitter, be […]

Dealing with Difficulty

How do you deal with difficult situations? Do you embrace the challenge and see problems as opportunities? Or do you crumble and let the situation get the best of you? Even the strong grow tired and must be reminded from time to time of their humanity. What does your personal safety net look like and […]

Delivering Great Customer Service – A Story

Customer service is a huge part of what I do on a daily basis. Here I’d like to share an anecdote about my first major customer service breakthrough. The story begins with the first home football game of the season last year.┬áIt is not uncommon for students to have a good time at football tailgate […]

Becoming More of That Which You Already Are

One of my theology of professors in college used to talk about this all the time…becoming more of that which you already are. This quote has never left me and is something I think about daily. How, today, am I becoming more of that which I already am? Who am I? What do I stand […]