Monthly Archives: November 2013
A great leader knows where they are going before they set out on the road. They start with dreams, vision, and goals. They communicate then delegate. They start with the big stuff before they delegate out responsibilities. Know where you are going before you get on the road. Go Forth!
I heard this term for the first time last week and again today – does your marketing take care of your fans from the “street” to their “seat”? Does your marketing promote the same message from their first awareness of your organization all the way through the buying process, continuing through the game experience, including […]
I thought this would be a good reminder about goal setting…goals are: S – Specific M – Measurable A – Attainable R – Realistic T – Time-bound Keep this acronym in mind the next time you are thinking about goals Go Forth!
Today I got to thinking about sport customer service and what that means – read on and let me know what you think in the comments below. When it comes to customer service, there are two main groups who handle most of that responsibility – your ticket office and advancement/donor staff (including sales/account executives and […]
How many apps do you currently have on your mobile device? How many of those do you use? Seriously, think about it – probably fewer than half on a regular basis. Is your organization considering a mobile app for your sports team or venue? If you want your app users to actually use your app […]
I wrote about sports law last year, but thought I’d share a few more points on this subject, especially considering a few of the recent news headlines discussing the intersection of sports and the law. The first example of the intersection of sports and the law is the case involving former UCLA basketball player Ed […]