Tag Archives: customer service
Own Your Mistakes
Admit it – we all make mistakes. No one is perfect and every now and then we mess up. Hopefully your mistakes aren’t life threatening and hopefully you work diligently to minimize your mistakes and eliminate them as much as possible. When you do trip up, do you own your mistakes? Do you take responsibility […]
Sport Customer Service
Today I got to thinking about sport customer service and what that means – read on and let me know what you think in the comments below. When it comes to customer service, there are two main groups who handle most of that responsibility – your ticket office and advancement/donor staff (including sales/account executives and […]
Attention
Attention is the most valuable thing customers can give you. Even more than money. This is what I heard while listening to a podcast recently and something I thought we in sports ought to be thankful for. Our fans love us. Some hate us. The challenge, however is to not to be so mundane and […]
What’s the Story They’re Telling Themselves?
Anytime you are trying to sell something or trying to convince someone of something you have to try to understand the story they are telling themselves. What is it that makes this person unique and how has their past gotten them to the point they are now? What background and understanding does this person have […]
Perspective in Sport Sales and Marketing
Perspective is everything. It is important for how we view all areas of life and how we interact with the world on a daily basis. It forms how we view other people and how we view organizations as well. It affects every aspect of our life and how we see the things before us. You […]
Customer Service Goes Beyond the Name Tag
Customer service can sometimes be a touchy subject. Everyone wants to provide a high level of service to the people they call their customers. Everyone wants theirs fans to have a great time and get what they want, but often times just below the surface there’s more to it than that. Many organizations say they […]
Guest Post – Customer Service is at the Heart of Business
Today I had my very first guest post go live! You can find the guest post entitled “Customer Service is at the Heart of Business” here: http://www.nakedblogging.com/customer-service-is-at-the-heart-of-business/ The guest post is hosted on Laura Summer’s http://www.nakedblogging.com. Don’t worry, it’s got nothing to do with innuendo but rather looking good online. Laura helps bloggers and business […]
Becoming More of That Which You Already Are
One of my theology of professors in college used to talk about this all the time…becoming more of that which you already are. This quote has never left me and is something I think about daily. How, today, am I becoming more of that which I already am? Who am I? What do I stand […]
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