Tag Archives: treatment

Dealing with Difficulty

How do you deal with difficult situations? Do you embrace the challenge and see problems as opportunities? Or do you crumble and let the situation get the best of you? Even the strong grow tired and must be reminded from time to time of their humanity. What does your personal safety net look like and […]

Delivering Great Customer Service – A Story

Customer service is a huge part of what I do on a daily basis. Here I’d like to share an anecdote about my first major customer service breakthrough. The story begins with the first home football game of the season last year. It is not uncommon for students to have a good time at football tailgate […]

Becoming More of That Which You Already Are

One of my theology of professors in college used to talk about this all the time…becoming more of that which you already are. This quote has never left me and is something I think about daily. How, today, am I becoming more of that which I already am? Who am I? What do I stand […]

What do you LOVE about sports?

Have you ever asked yourself that question? Have you debated the value of sport in society with your friends? By this I mean more than how your favorite player is doing or how your fantasy team is stacking up. Think about it…seriously. I’ll wait. As sports executives and professionals, we see a very different side […]

The Golden Rule

You know what the Golden Rule is, right?  Treat others as you would want to be treated.  What a fantastic way to live!  Everyone deserves respect, so you why not treat others with respect in order to gain that yourself?  The same goes with every other value a person can come up with and this […]