Tag Archives: problems

Three Types of Problems

June 26, 2020 · by · in Communications, Entertainment, Sports Marketing

People have three types of problems – internal, external and philosophical. Writers, screenwriters, novelists and story tellers use the framework of these three problems to develop their characters. The characters in stories are often complex and that’s what makes them more relatable to the audience. The more the characters seem like us, the more likely […]

Sport Customer service – Dealing with Difficulty

December 17, 2013 · by · in Customer Service

I deal with difficulty daily. I solve problems and make things happen, but it often isn’t easy. That’s pretty much what customer service is – dealing with difficulty and problem solving. The thing that makes customer service so difficult, including sport customer service, are the emotions that are involved. You and I both have different […]

On Collaboration and Teamwork

November 11, 2013 · by · in Sports Marketing

I think we’ve got a lot to learn from each other, and certainly in more ways than one. Let’s just keep this sports and work related though. Start with your staff. If you’ve got a problem, use the people you already work with to help solve it. Engage your fellow employees from other areas of […]