Tag Archives: do what’s difficult

Sport Customer service – Dealing with Difficulty

I deal with difficulty daily. I solve problems and make things happen, but it often isn’t easy. That’s pretty much what customer service is – dealing with difficulty and problem solving. The thing that makes customer service so difficult, including sport customer service, are the emotions that are involved. You and I both have different […]

IT STARTS WITH PEOPLE

Turnover is costly      Learning curve      Less drama      People who are there for the right reason      Lost productivity           Supervisor           Position responsibilities      Negative perceptions when people are leaving in large numbers Post job descriptions to attract the qualities you seek in a […]

Happy New Year

Happy new year to you and yours! Do you have any new year traditions? Do you make resolutions? Or proclamations about the new year and how this one will be different or better? We like to think that the changing of the calendar gives us all a new opportunity to be better, get fitter, be […]