Tag Archives: honesty

Sport Customer service – Dealing with Difficulty

December 17, 2013 · by · in Customer Service

I deal with difficulty daily. I solve problems and make things happen, but it often isn’t easy. That’s pretty much what customer service is – dealing with difficulty and problem solving. The thing that makes customer service so difficult, including sport customer service, are the emotions that are involved. You and I both have different […]

More Than Just a Business

November 2, 2013 · by · in Uncategorized

Sports teams are more than just a business, more than just an organization trying to make money. Sports are about more than just trying to score points or move the ball. Sports embrace community. Sports teach and pass along social values. Sports encourage personal traits of leadership, integrity, honesty, and discipline. Sports are where we […]

Delivering Great Customer Service – A Story

October 30, 2012 · by · in Customer Service

Customer service is a huge part of what I do on a daily basis. Here I’d like to share an anecdote about my first major customer service breakthrough. The story begins with the first home football game of the season last year. It is not uncommon for students to have a good time at football tailgate […]